giving up

This is my second hello peter report, my query regarded not being able to dial specific numbers. I received a call from a lady whom called to query whether my issue was resolved, my response was no and went on to promise that it will be rectified the very same day however that was not the case. I've come to realise that that I texted a few people and they did not received my text message. I refuse to accept we are escalating your query to the relevant department excuse. Furthermore, someone by the name of Eric genge closed my case on the system as per a consultant information and this utterly unprofessional especially if my case hasn't resolved. If this doesn't get resolved soon telkom is going to lose a customer and many others to follow