Giving them a 1-star rating is actually me being polite because they deserve non.

Frustrated and annoyed is honestly an understatement.

I called Telkom to resolve a billing issue but was met with inadequate assistance from the call center representative. When I requested her email address and the call reference number, she refused to provide this information. This lack of accountability is unacceptable, especially since customers must verify their identities to access their data - how can you see my whole life history, my home address, ID number and account information but you’re not allow to disclose your email address or the call reference number? That’s nonsense! Over and above the ****ty service from its staff, the network service is consistently poo irrespective of whether you driving or at home, especially while driving. Telkom is quick to debit your account but slow to offer any support when issues arise. I rate their service one star, which feels generous given their outdated infrastructure. After 3 contracts in a space of 4-5 years will not be renewing my contracts with Telkom ever again and urge others to consider alternative providers like MTN or Vodacom.

Even if they give you bad service atleast your network won’t let you down.