AR
Anita R

1 reviews | Active since Nov 2016

14 Dec 2016, 08:28

Giving sim card number to another user!

<p>I had to resort to using my Telkom Mobile ****le sim card no ********** 468, due to an outage of our Adsl line on the 10th of Dec 2016, i loaded 2Gb on the 10th of Dec 2016 at 15h18, still my dlink ****le did show no service, on the morning of the 11th of Dec 2016 i phoned Telkom mobile, which the call taker said there was no data loaded on my sim card and maybe it was a slow transaction from fnb as i bought the data online, so i then loaded another 2GB out of despiration to use this ****le as we do work from home, still the ****le said no service. This morning i checked my bank balance and the data transactions did go through, i then phone telkom mobile again, only to be told by the call taker that my sim card number was given to somebody else! Cause i have not used it for a while. My question to Telkom, SO IF I DO NOT USE MY BANK ACCOUNT FOR A PERIOD THEY WILL GIVE MY ACCOUNT TO SOMEBODY ELSE? Really? Even better so i do not use my medical aid they will allocate my membership no to somebody else! Well done Telkom! A first in South Africa. Herby i demand a refund for the 4Gb i bought from Telkom as somebody else now has 4GB, and a new sim card, so please contact me as soon as possible, thank you ********** 194</p>

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Anita R's update14 Dec 2016, 18:28
Reviewer Update

Thank you, it has been sorted after i was furious at Telkom in Lakeside mall, but they got the problem sorted out, thank you