Giving me 2mbs and expecting me to pay for 10

My experiance has been the worst Telkom staff treats their clients with attitude and expect their client to pay for somethimg they can not provide I am refusing to pay for something I do not recieve from them and their staff are to arrogant and useless to understand when a client logs a call for not getting what he was promised as aposed to connectivity each time I log a ticket the call centre closes it saying I do have connection when connection is not the issue line speed is my gripe you can not expect me to pay for caviar when you are giving me chips and you obnoxious staff do not help.