Given Wrong Infomation

On the 24th August 17 I called 081180 requestinget clarification as to what would deplet 1st between my all networks minutes which I had bought a few days before the call and free airtime I would get if I were to buy air on the 24th.Consultant told me it worked by which would expire 1st which in this case would be the free airtime cause it only lasts a few days and all network minutes last a month,with this information is then purchased R100 airtime and thus received R100 free airtime.Only to find that I was given the wrong information because when I made calls it was using my minutes and not free airtime,this was a loss to me as I only got to use about R10 of the free airtime.I called in again on the very same day and told them the information I was given,I was then informed that the consultant gave me wrong info because the rule was 1st in 1st out meaning I would have to use up my minutes 1st before I could use my free airtime,had this been made clear to me I wouldn't have recharged my telkom because I would be unable to use my full telkom benefits.I was told the phone call was recorded so the manager of the consultant would listen to the recording and then get back to me but that never happened and I called in again and was told the matter would be escalated and I would get a call when the manager arrives which also never happened till today.I unfortunately can not recall the name of the consultant that gave me the wring information but I did get the names of the 2 consultants I put my complaint to who said they would get back to me but never did and they are as follows :Mbalihle Mathe ,Jacqueline Malobane.