JA
Jonnathan A

1 reviews | Active since Jun 2015

23 Jun 2015, 13:52

given up holding for hours and waiting months.

we signed a 10Mbps new adsl line in January. <br> <br> first the say if they don't install in 7 days its free. *******. the guy dropped everything off and plugged everything in on day 7. But the idiot didn't complete the job on the system. so only after me fighting on day 8 did I manage to get everything working. do you think we got the 1 month free as promise. of course not. <br> <br> secondly we where supposed to receive delivery of an wifi repeater and a 3G modem. they didn't have stock for many months. we then moved in march. and obviously moved the Telkom line the new address.<br> <br> guess what you geniuses did then? that's right. you finally delivered the stuff. TO THE OLD ADDRESS.<br> <br> may phonecalls to couriers and Telkom have left me frustrated.<br> <br> bottom line is. 6 months later and we still have not received our repeater or our modem. so besides getting it working in 8 days you in essence have no completed the contract 6 months later.<br> <br> can I please have my month free and have my stuff delivered.<br> <br> thanks.

0
Replies (1)
Telkom
Telkom's reply23 Jun 2015, 14:38
Official
Hello mojoubert@24,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.

Your reference number is SM120009

We apologize for any inconvenience caused.

Regards,
Arnold Madisa
Telkom Social Media Team
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