GIVEN UP FOR COLLECTION FOR AN ACCOUNT THAT HAS BEEN CLOSED FOR OVER A YEAR!!!

We are currently applying for a study loan for our daughter. The loan was declined because Telkom gave us up for collection for an account that was cancelled the moment we moved from the premises the account was for. This was March last year. In July we realized that the account was not sorted out. We went back to Telkom and sorted the problem out yet again. But apparently not. Once again we went in October and December only to find out that we are now given up for collection for a fully paid account. All I want from Telkom is a letter to say that we are in the clear and to take our names of of the collectors or black list, but you can not get to the department doing this. I would really love to just get a response from the URGENTLY.