WL
Wesley L
1 reviews | Active since Jul 2015
01 Dec 2017, 14:04
Given the run around for +2 months now.
I took a contract with Telkom earlier this year via the internet. My phone was delivered but another device was delivered as well. After I finally got through to Telkom, I advised them the second device was not opened or used. Telkom sent their courier service to pick up device. After the device was picked up, I was refunded the amount debitted for the mistake. This was around June/July. In October Telkom started charging me again for the device/contract which I returned and each month there after. I've phone so many times in this 2 months. The agents say its referred to supervisor and they will get back to me. Its now over 2 months still no response.
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Replies (2)WL
Wesley L's updateReviewer Update
11 Dec 2017, 10:08I phoned Telkom again last week, I was given a new case number and told I will be contacted within 48 hours as they can see the case has been going on for 2 months.
No one has phoned me. I even told them I have two existing contracts with telkom and I am going to stop the debit order because they are charging me for a service and device that I have returned. I have exhausted my options. Dont know what else I can do. I need my other contracts and I got a feeling if I stop the debit telkom will block my sim quite quickly I might say.
WL
Wesley L's update11 Dec 2017, 10:08
Reviewer Update
I phoned Telkom again last week, I was given a new case number and told I will be contacted within 48 hours as they can see the case has been going on for 2 months.
No one has phoned me. I even told them I have two existing contracts with telkom and I am going to stop the debit order because they are charging me for a service and device that I have returned. I have exhausted my options. Dont know what else I can do. I need my other contracts and I got a feeling if I stop the debit telkom will block my sim quite quickly I might say.
WL
Wesley L's updateReviewer Update
12 Dec 2017, 08:53Its actually not a query, rather a complaint from a fustrated telkom customer. And
your response is similar to all the responses I have been getting from October. So
if I dont have any faith in telkoms replies, its because of the unprofessional way
my problem is been handled. Even a senior employee cannot give me feedback or better still resolve the issue.
WL
Wesley L's update12 Dec 2017, 08:53
Reviewer Update
Its actually not a query, rather a complaint from a fustrated telkom customer. And
your response is similar to all the responses I have been getting from October. So
if I dont have any faith in telkoms replies, its because of the unprofessional way
my problem is been handled. Even a senior employee cannot give me feedback or better still resolve the issue.