Given Incorrect information from a Telkom consultant and being held liable for fees

I am a long standing Telkom customer, one of the products I have with Telkom is 'The Big deal' wireless LTE.

I called into Telkom on the 16th of April at 13H30 to inquire about this product as I needed to find out about cancelling this service and switch over to a Fibre connection. I reached a consultant named Cindy Khuzayo. She explained me to that the service I have with Telkom is a month to month and not a contract, and that I would be able to cancel at month end with no problems or penalty's. I explained to her that she needed to be 100% sure of the details she's providing me with as I would now embark on obtaining a fibre connection and I could not afford both the fibre and existing LTE plan simultaneously. She re-assured me that I would have no hassle and that she would schedule the cancellation for April's month-end.

I then called in once again on 3 May at 16H30 to confirm that said plan was cancelled as planned. I reached a consultant named Princess who advised me that the plan was not cancelled and that it was NOT a month to month plan, but a contract. She informed me that I would be liable for penalties if I choose to cancel. I then explained what the previous consultant advised me of and needless to say I was fuming! Princess assisted me in cancelling the contract and logged a ticket regarding the misinformation I received from the previous consultant. I have received NO contact from Telkom in an attempt to assist or resolve my issue.

Due to the misinformation supp**** by Telkom, I am now in a new Fibre plan AND liable for the payment of both the Telkom LTE plan and additional penalty fees. I am furious, because as a consumer I performed my due diligence and made contact with Telkom before making any decisions, yet I end up out of pocket once again!

I ask that the call recorded on the 16th of April at 13H30 (between myself and Cindy Khuzayo) be pulled and listened to by a Telkom customer service manager, and that I be contacted urgently regarding this query. I will NOT be held liable for payments and penalties as a result of a Telkom staff member's error.

I would give a zero stars...

From: A Disgusted customer!