Give that girl some credit

Yesterday, 27 March, I phoned Telkom regarding a case that was logged on 09 March and another query from 21 March. I spoke to a lady with the name of Nkosazana. What a pleasant experience. She didn't have the answers to my questions and asked if I would mind holding, which I don't. She came back and she gave me the answers I needed. She also took the time to apologise for the system being slow and she explained she is working on another system as well. The point being, she REALLY did some effort to assist me and to resolve my queries. She told me her aim is that I end the call being a happy customer. To be honest, I was very happy. Give that girl some credit. If only all the call centre representatives were so helpful... Thank you Nkosazana.