GIVE ME BACK MY MONEY

I initiated an telephonic application for a mobile device with Telkom on the 21 May 2018 and due to their lack of system updates they run a debit on your account before you even have a device to ensure your account is one that can take debits , this was promptly done on the 26th May 2018. (according to them this would have meant my application was “approved in principle” pending further verification )

My numerous calls to try and get feedback proved useless as they were offline and still awaiting feedback or unable to advise me at the time. So, all most a month later I called and spoke to a helpful agent Cameron , who told me that the sale wasn’t processed as they back office was awaiting feedback from the agent who processed my application ( Rayleen) this long after I had done the application. Do we not follow on sales that we process Telkom???? So on the 6th June 2018 I was told the cancellation and refund will be processed and the SLA for this is 7 days I got an sms on the 22nd June but lo and behold no refund to date. And attempts to get a hold of the cancellations department was frustrating to say the least .

Today I called and I spoke to Sam who advised that the case was logged and sent on the 6th but there is no feedback from back office and she will now escalate this case for me . Turnaround time for this is now 24-48 hours . I do not have faith in this time frame or that my money will be returned to me anytime soon

I had faith in Telkom as a service provider that looked out for the best interest of the clients or potential clients ... It just shows all that glitters is not gold

All I want is my money back please!