TW
Terry W

1 reviews | Active since Jul 2012

01 May 2015, 12:15

Give credit where its due

After three weeks of complaining about lack of service, two Telkom technicians arrived at my home today to solve the problem of no ADSL connection. <br> <br> It appears that my Netgear Router is faulty. Now here's one for the books everyone, I have the total package for surge protection etc. and it worked for everything else, apart from the router. Lesson now learned and I will unplug the router when not in use. The technicians advised me that severe weather (which we all know) and the latest curse to hit the country again (Load shedding) is causing many problems with sensitive equipment such as the ADSL routers.<br> <br> So THANK YOU Telkom for eventually pointing out that the problem is definitely not on your side, but mine.<br> <br> Its good to have access again<br>

0
Replies (1)
Telkom
Telkom's reply01 May 2015, 12:39
Official
Hello terryw1,


Thank you for taking the time to give feedback on the positive experience you had with Telkom.
Your input is always highly appreciated as this allows us to improve our service we offer to our valued customers.


Regards
Telkom Social Media Team