CR
Christopher R

1 reviews | Active since Sept 2010

16 Nov 2015, 10:53

Gifts and Promotions

I called in regarding a promotion that telkom mobile is running *123#, and the possibility of getting 500 meg if i loaded 50 rand or more and i didn't get the data as per the promotion. i then called the contact center and found the following: <br> > the contact center agents are clueless<br> > i logged a call on the 10th and now on the 16th no one has even opened the query <br> > i have been a loyal client but seems as if my loyalty is misplaced<br> > do not trust telkom promotions you never get what they say you will

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Replies (1)
Telkom
Telkom's reply16 Nov 2015, 12:37
Official
Hello TheDon,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is SM168140

We apologise for any inconvenience caused.

Kind Regards,
Colleen
Telkom Social Media Team