1 reviews | Active since Nov 2014
Ghost Employees Part 2
<p>I wrote a review (Ghost Employees) on the 3 November 2016, I received a response on the 4 November 2016, stating that my query has been logged with cancellations department, the device will be picked up and I was given a reference number. After that, no sign of Telkom's Social Media Team, looks like they are also Ghost Employees of Telkom. Yet Another month has gone by, Telkom have not contacted me to pick up their router, I have put a stop payment on the debit order because I refuse to pay for this kind of service, I am unable to use the router, it does not work for me, it is packed away, waiting to be picked up, so why should I pay another cent!!! How difficult is it to contact your customers and keep them up to date with the progress of the cancellation? Also how difficult is it to get one of your "Ghost" Technicians to come and pick up the device? It seems they have enough free time because they don't report back when they go out to customers, so they should have the time to pick up a device! </p>
This problem with Telkom is going on for too long now and I am sick of it! When are you going to contact me? I have not received any phone call from Telkom advising on the cancellations, this is approaching 1 year now, what the hell is going on? Telkom keeps debiting our account every month with different amounts each month, and we have to reverse the transaction each time which costs us money and is becoming extremely frustrating! The last communication I received was that on Telkom side it was cancelled and a Technician was sent out to pick up the device in December 2016 already, no Technician has been to pick up the device! And to try and contact Telkom on the phone is another problem, nobody is willing to assist on the phone and the moment you ask to speak to a Manager the response is that they cannot transfer calls, or the Manager is not available! Can someone please get in contact with us so that we can sort this issue out. Once again our Contact numbers: ********** 241 or ********** 130
This problem with Telkom is going on for too long now and I am sick of it! When are you going to contact me? I have not received any phone call from Telkom advising on the cancellations, this is approaching 1 year now, what the hell is going on? Telkom keeps debiting our account every month with different amounts each month, and we have to reverse the transaction each time which costs us money and is becoming extremely frustrating! The last communication I received was that on Telkom side it was cancelled and a Technician was sent out to pick up the device in December 2016 already, no Technician has been to pick up the device! And to try and contact Telkom on the phone is another problem, nobody is willing to assist on the phone and the moment you ask to speak to a Manager the response is that they cannot transfer calls, or the Manager is not available! Can someone please get in contact with us so that we can sort this issue out. Once again our Contact numbers: ********** 241 or ********** 130