Ghost employees

<p>We took up a wifi router with Telkom because I currently work from home, before doing so i first enquired as to whether there was network coverage and/or signal in my area, to which the response from Telkom was; yes there is coverage. Only to find out that there is no signal in my area and I could not connect to a stable network. When I called Telkom to tell them about the issues I am having they sent out a Technician to have a look, the first technician came through and advised that there is definitely no coverage even after he also tried using external cables which he had brought with him. He then told me that he will log the case and that the device will be cancelled and picked up from my home and gave me a case number and left. I waited for a call from Telkom but no call came, so I called again, only to find out that the Technician who came to test the device didn't even log a case about the issue. Telkom again sent another Technician out and he also came to the same conclusion as the first Technician and said that the device needs to be cancelled because there is no signal at all. He also gave me a case number and left. I waited again, only to find out again that he also didn't report the case and Telkom have no record of my case. Thereafter finally got through to an agent who informed me on email that the device will be collected and cancelled once the technician picked up the device. It's been weeks and I am still sitting with a device that does not work because I cannot pick up any signal in my area, and I am still being charged monthly for this "service" or should I rather say "non-service". This agent that assisted me is nowhere to be found, she does not respond to emails and the call centre "cannot transfer calls", or so they say! If anyone has any information on the whereabouts of "Tendani Portia" please let her know that the customer (Mr P. Govender) who she was dealing with is waiting for feedback. We have recently received smses stating that in 3 months the signal issues will be sorted out, so what are we supposed to do for the next 3 months? pay for a device that does not work? And tell my employer that I cannot work because I do not have internet access at home? This is a load of *******, Telkom need to get their act together, the customer service is pathetic to say the least. I actually blame myself for dealing with Telkom, I should have known better, a bunch of rude, lazy people that do not want to do their job, or don't know how to do their job, maybe they need to go back on training, that's if they receive any training in the first place because the attitude of the call centre agents are disturbing, And the Technicians not logging the cases? Extremely unacceptable! How is Telkom tracking that their Technicians are actually out there doing their job and seeing customers? Absolutely no control of their staff! </p>