Ghastly service - shocking treatment from Telkom

On 27 Oct 2015 at 10H12 I called 081182, Nontokozo Jula answered. I explained that at 1:46am on 23 October 2015 a debit order for R330.24 went off, Ref: TELKOM TELK***p151023NAEDO and that everday since I have been calling to confirm that Telkom has received payment. I asked Nontokozo Jula to confirm that Telkom had received my payment. She said they had not. Each time I call Telkom I'm told to call back in 24hrs. I told Nontokozo Jula that I want to speak to her manager but when he told her to tell me he would call me back I asked for the CCM but he/she was in a meeting. I then asked to speak to any manager and was once again placed on hold. At 11H05 she came back and without saying anything terminated the call. I immediately called back and was assisted by Makena who briefly asked me about the sms I received and then wanted me to send him an email proving the deduction in my bank statement which I emailed to [Email Removed] and to [Email Removed] who is the CCM. Where has my R330.24 gone?