JD
Johan D

1 reviews | Active since Jul 2012

04 Apr 2016, 20:12

Getting worse than MTN!!!

Telkom Mobile so called number one in SA. They actually getting worse than MTN. We can't get any help. They are charging for services not supposed to be charged for. No one gets back to you. Everytime you contact them there is never a manager available? At any time if the day! Then please tell me who runs the creche? We have been trying for over a month now to sort it out. Everytime they tell us it's in the system. We are being charged for a R200 contract over R400 per month and then data being deducted for a contract that expired. Everytime we give them the reference number they say it does not exist in the system. Wow!!!! No wonder the consumers in South Africa are getting tired of all the BS..... It's nice to take people's money but the after sales service sucks. So, let's see how long this will take to be sorted out. If not. Back to Hello Peter. I can definitely do this every 5 day's. So please don't send me a email. Call me. I am tired of wasting my time and energy to get assistance

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Replies (1)
Telkom
Telkom's reply04 Apr 2016, 20:19
Official
Hello Johan69,

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will be provided.

Your ***

Apologies for the inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team