Hellopeter
Share Your Experience

1 reviews | Active since Jan 2017

09 Apr 2017, 18:53

Getting Worse

<p>After 16 months of paying for a line and still no incoming calls and messages on a contract number! Telkom is beyond useless! Call centers can’t help, shops can’t help... even a technician at my house that can’t help, but still Telkom continues to bill me for no reason!!! Now they starting to double charge me and threatens to stop my lines, lol! I can’t wait to move all my number over to Vodacom!</p>

0
Replies (5)
Telkom
Telkom's reply09 Apr 2017, 20:03
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***


We apologise for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,

Telkom
Telkom's reply11 Apr 2017, 08:55
Official

Good Day

Please inbox your affected phone number so that we can be able to investigate and assist, and please make sure you select "post a private reply" when you respond so that we can be able to view that phone number.

Kind Regards

Tumelo

Best regards,

's update11 Apr 2017, 13:41
Reviewer Update

Yes, teh number is ***.

Could you also explain to me why my bill was R2400 this moth instead of R1050?

i reversed thew debit order and payed the R1050 EFT.

Thank you!

Marius

***

's update12 Apr 2017, 07:02
Reviewer Update

Wow!

Well done Telkom! After 5 months of fighting hard you guys fixed it! Thank you! Yesterday my daughter received a message saying that I owe you guys money. And I could call her as well! Thank you for delivering a service!

Now can some please explain to how was my bill double this month? I did eft what I normally pay. But still don't know why it was R2400.

Thank you!

's update02 May 2017, 06:57
Reviewer Update

Goo day.

Thank you for fixing the line... i think it is still fixed!

you guys cut my line and i dont understand why.

Can someone please contact me regarding my acount?