ER
Etienne R
1 reviews | Active since Nov 2012
09 Dec 2015, 14:14
Getting the Run around
After logging a previous complaint ( *** posted 11 Nov) about my account and over billing I received a call from someone and she was supposed to follow up and get back to me with an answer regarding the problem. it is now weeks later, almost a month to be precise, and again I have to revert back to Hello Peter posting as I haven't heard a word from Telkom again. What ever happened to customer service at Telkom.. it doesn't exist anymore!!!
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Telkom's replyOfficial
09 Dec 2015, 16:36Hello Etienne.Raath,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number SM166600 is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number SM166600 is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Telkom's reply09 Dec 2015, 16:36
Official
Hello Etienne.Raath,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number SM166600 is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number SM166600 is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,