Getting the run around

<p>I app**** for a Telkom LTE line at the end of March 2017, which I must say went exceptionally smoothly or so I thought.</p> <p>When I app**** I phoned Telkom Sales Centre and was told that there are no lines available for uncapped LTE in my area and that I could only apply for the 50 GIG Day/Night Package but if a LTE uncapped line became available that I would be able to migrate. My husband and I did our homework and having had an ADSL line previously felt that 100 GIG a month would be sufficient, for now as we had the understanding that we would migrate should a line become available but to my amazement we depleted 50 gigs by the end 5th of the month and used another 20 GIG night time data by the 8th of the month. When I call Telkom, I continually get sent from pillar to post and do not seem to be able to get the same answer each time i phone.</p> <p>So the process that I have been thru: </p> <p>Saturday the 8th of April I called the call centre and was told that I could migrate to 100GIG and that they would waitlist me for an uncapped line.</p> <p>Month 10 April I called and was told that I needed to waitlist myself on the website for an uncapped line, as they could not see if the agent on Saturday had actually done this. So when I then went online as the agent talked me thru it, again to my absolute amazement the website said 10 uncapped lines where available the agent told me to proceed and within minutes I received an email confirmation that my application had been successful for the uncapped line on the application i put down that I would be migrating and at no stage did I get an error message or anything, so I thought all good, well ........... How wrong was I?</p> <p>Since then I have spoken to someone at Sales, Customer care and online applications daily and I am not being helped or being sent from pillar to post and every time I call i get a different answer. I get told to go the Telkom Store the owner at the Telkom store says that he cannot help me, a consultant suggested i cancel my line which I have done, but no feedback and then yesterday I get told it can take 21 days for them to come back to me but I cannot speak to anyone I can only send an email.</p>