getting nowhere with Telkom

The CEO Telkom<br> <br> Dear Sir/Madam<br> <br> Am I going to get a reply to my request someday as I sent a request already on the 27 January 2016 as per below and have had not heard from anyone.<br> <br> Kind Regards<br> <br> Paul<br> <br> The CEO Telkom<br> <br> When we had the account on telephone number *** transferred over tot eh name of Shalinga Lodge Body Corporate we received the following email below.<br> I have attached a copy of the account which was changed to Shalinga Lodge Body Corporate.<br> <br> The transfer was done at your Clearwater branch.<br> <br> Can you please advise what is happening, has the account been opened and when will we receive the new account?<br> <br> Kind Regards<br> <br> Paul