Getting no help what so ever from Telkom

I was contacted by Telkom's third party a company with telephone number *** and asked for a deal on a 32 GB Huawei T 5 tablet. I received a 16 gb. I contacted them and asked for the recording which I listened to and it clearly indicates that I wanted the 32 GB. They promised to sort it out and eventually indicated that they NEVER EVEN HAD STOCK for the 32 GB how is that for misrepresentation on their part and the question if a legal contract even came into play. I phoned emailed they promised to investigate up to now nothing. I then reversed my debit order and now I hear I have been handed over seriously after one month and being a client for years now. If you can take the chance to lose a good client in these days go ahead, I will be paying my outstanding fee but I need this problem sorted out yesterday and if this is going to cause me to not beable to upgrade I will go to ICASA because surely this is not legal. I read all the reviews from the other customers and then I wonder why I even still bother to stay with Telkom. Contact me and lets sort this out for once please