GETTING NO ASSISTANCE FOR MY CREDIT REFUND

I had financial problems last month and my account was not paid, I then received a message that gave me a ref number for when i need to make a payment. On Saturday I amde a manual payment of R1659 on my account, not being aware that the debit order would go off end of the minth becase as far as i know if one has an issue with the debit order, telkom cancels it for the following month(it has happned before). This morning I wke up to a debit order deduction for my acc. Problem now is that this has made me short for my other financial commitments. I called earlier this morning an a gentleman told me to email proof of payments for both payments so that they can refund me within 48 hours, then call back and ask a consultant topull out the email to log a refund query for me. I have done exactly that but now Iv spoken to 3 consultants (because call keeps getting dropped) where one was busy assisting me, the other one told me my refund would be processed in 7-14 days (which I can not afford) and the last one told me that even if she pulls through my POP's she still cannot log any refund for me il have to call back again after 48 hours and ask for that. My question is what was the point of me sending these POP's if no refund would be proccessed for me as like the 1st consultant had stated??? When I say I will go and reverse at the bank I am told i will be charged a fee for that reversal even though my account would be in credit. I am very upset bcz not only do I feel like these consultants dont knwo what they are doing because all of them have given me a different story of how things are done but also because I am R1659 short in my account and nobody seems to want to assist me. Can someone superior please contact me and assist with this matter, if this refund can not be proccessed with 48 hours then I will need to reverse the money at my bank, can I just ask someone to please waiver the debit order charge on my account so that I do not get charged for nothing please. A promt response to this will be highly appreciated.