Getting my deposit back

<p>After numerous attempts to get my Telkom line cancelled since October 2016, I have not only visited the store to submit a cancellation form, but also had a call-back request and emailed a copy of the cancellation form with my signature to proceed with the cancellation as it was never recorded in-store.<br /><br />After both attempts and settling the initial account in November for usage in October, Telkom has failed to keep it's promise to return my deposit back to me as promised in the agreement we signed when I opened the account.<br /><br />It is extremely difficult to get hold of the right department and only to get re-directed back and forth on my own time and airtime only to find out they will have Telkom call be back once again... how long is this going to boomerang until I get the deposit back?<br /><br />This is a ******* system that has unnecessary over-processed workflows that is confusing the user experience and making it a nightmare to try and stay calm and patient with them.</p>