Getting messages saying my problem is solved when

After migrating my line from Telkom to my ISP my download speeds are terrible. I reported this to my isp and they tried 3 times to refresh my port without success they logged a fault with telkom. It has been 10day since they logged the call and i have not received any message or call from telkom to come and check my line and my isp keeps escalating the problem but nothing happens. yesterday i received a message from telkom saying \ according to our records a telkom technician recently attended to your service