Getting bills without anything in return

Dear Telkom<br> <br> My housemate and I had internet by telkom, wich we cancelled because of bad service, cutting of our line, and giving us bills for a more expensive package (10MB while we had 2MB). We tried to arrange this, cancelling our account and moving to MWEB to get internet there, wich is supplying it's internet over the Telkom line. Now our MWEB internet is cut of by Telkom because we are not willing to pay all the bills they are sending for the account that we cancelled. We spoke to the manager of the Rosebank branch, wich is specialised on the Telkom internet, and the manager told us he/she would take care of it, open our line again, and cancel the internet options on our account, so we could get MWEB internet again, but now, almost 2 months later, we still have no internet, no contact from Telkom to us, nothing changed. If we cannot rely on a manager of the biggest internet supplier in South Africa, we get really angry and upset.<br> Because of the unfair billing, we almost lost 4000 rand over 3 months, and with no support from Telkom, ignoring all the emails we send and visits we make, we don't know what to do anymore.