Getting billed on a line that a techician hasn't come set up for the past 2 weeks

Telkom is full of issues and I'm so tired. A techician was due to come to my house since the 15 of February and 3 times no techician has come because telkom is having troubles with dispatch of techician to hatfield. I don't just get a techician to my house and deal with your problems If they know the are having problems in this area they must fix it and not be quick and billing a line that is not being used Im not recommending telkom anymore. And another problem is the technician department nor the sales department can help solve my problem so what department can ??? Telkom get your self together and deliver the service you are supposed to deliver Get technicians to hatfield