Getting billed for unuseable landline

Item: Telkom
Rating: 2
Author: Azhar A

I have a landline which I have been paying for, for the past 6 months which HAS NOT worked. I've logged call after call. It works for a day and then not for months. Please can I get some urgency on my line, and I demand a refund / credit for all the time this line was not useable as I was not able to receive or make calls. Here are a list of my reference numbers: 808CRZ160215 logged 16 Feb 2015

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Replies (1)

Telkom's replyOfficial

03 Mar 2015, 19:21

Hello azhara,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM93709.

We apologise for any inconvenience caused.

Kind regards
Igsaan Damon
Telkom Social Media Team

Telkom's reply03 Mar 2015, 19:21

Official