GETTING BILLED FOR SUBSCRIPTIONS WITHOUT OUR CONSENT

We have a contract with Telkom now for a few years we had up and downs with the billing before but this just got out of hand in the past few months. After investigating where these UNAUTHORISED SUBSCRIPTIONS CHARGES we want to know what Telkom is going to do about it. Since Aug 2020 we are getting billed for these subscriptions and we couldn't understand where it's coming from as we don't click on unknown sms messages send as SPAM. Now we have found out that a company called AKINGA VERTICAL SERVICE that is in PARTNERSHIP WITH TELKOM are the once who is billing us for content that we never even gave consent for. We are very frustrated at this moment as we went to Telkom Keywest and changed the cellphone number and also reduced the spending limit to R0 which was changed to R0 when we took out the contract in the first place. now we are sitting with an account that is R 2665.20 more than what it's supposed to be and that is just in the past four months.

Aug R 223.00 Sep R 976.50 Oct R 1018.00 Nov R 447.70

NOW TELKOM I ASK IF THIS IS FINE TO JUST BILL YOUR CLIENTS FOR SUBSCRIPTIONS EVEN THOUGH THEY NEVER REQUESTED ANY OF THESE SERVICES?????

WE TRIED TO STOP THIS ON THE NUMBER PROVIDED *179# TO STOP IT AND WHAT DO YOU KNOW IT DOESN'T GIVE YOU AN OPTION TO STOP THIS!!!!!!!

STILL NOTICE THAT THESE ARE STILL ON AS SUBSCRIPTIONS BUT WE CAN'T STOP IT.

LUXURY LIVING INNOVATE ENTERTAINMENT DREAM GAMES

WE CALLED THE CALL CENTRE AND SPOKE WITH A REALLY FORWARD PERSON CALLED NYATHI MQONDISI NOT SURE IF IT'S REALLY HIS NAME AND HE GAVE A *** WHEREBY WE HAVEN'T HAD ANY RESPONSE, TELKOMKEYWEST LOGGED A CASE *** WHICH IS JUST NOT GETTING ANY ATTENTION ON IT AND THEN WEHAD ANOTHER CASE *** WHICH WAS RESOLVED ACCORDING TO TELKOM BUT WE NEVER GOT ANY CALL FROM THEM TO EXPLAIN WHAT HAPPENED.

IF THIS CAN'T BE RESOLVED AND REFUNDED WE WILL HAVE NO ALTERNATIVE BUT TO TAKE THIS TO SPEAK OUT, CARTE BLANCHE AND THE OMBUDSMAN.

HOPE TO HEAR FROM YOU SOON....VERY SOON!!!!!!!!!!!!!!!!!!!!!!!!!!!!!