1 reviews | Active since Mar 2009
Getting Billed for canceled contract
<p>I had a 24 month telkom 3G (10Gb + 10Gb) contract which expired in February 2016. Therefore, being on a month-to-month after Feb. I have however decided to cancel the service in Ausgust 2016. I called the call center and they adviced me to submit a signed cancelation form with a copy of my ID to the cancelation department - which I did and submitted it on 20 Auhust 2016. Because I had to provide them with a month's notice I accept that I still had to pay for September 2016 but still kept on recieving invoices for October, November nad now..... IT IS DECEMBER already !!! I have called the call center a number of times to CANCEL the service and every time they say it has been cancled on their side. Now I ask you....why do they still send me an invoice if the service is canceled ????????? I really cannot complain about Telkom's service- BECAUSE THERE IS NOT SERVICE !!! I hope you can clearly see my frustration in this email with Telkom. I will not recomend Telkom to Anyone. </p> <p> </p>
Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Hi jacogouw,
Thank you for making contact with us.
Please be assured that we have sent your query to the CancellationsTeam for further assistance, they will be in contact with you.
Your reference number: ***1
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Hi jacogouw,
Thank you for making contact with us.
Please be assured that we have sent your query to the CancellationsTeam for further assistance, they will be in contact with you.
Your reference number: ***1
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
