MR
Muller R

1 reviews | Active since Jul 2015

12 Jul 2015, 08:10

Getting Billed after Cancellation

On 01 April 2015, I requested a cancellation for my services due to us relocating. Ref nr.: ***A***5. So on 10May2015 I received an invoice for May usage of R907.05 (R587.13 arrears, which I Understand, but the R319.95 I Dont) (note that in May I were not staying there anymore). On 12June2015 I received another invoice for R370.05. This Time I called and it was explained to me that it will be the last one, because I pay for n month in advance because I cancelled my subscription?????? So I paid it. So on 9Jul2015 I got ANOTHER invoice, but this time for an amount of R 826.26(note my subscription was R587.13). Now please explain to me *** is going on? are you busy MILKING the customers cause you are in financial trouble? I HAVE NOT USED ANY DATA OR MADE ANY CALLS FROM THAT ACCOUNT SINCE 28 APRIL 2015. So why do i keep on getting invoices? The invoices even states usages... FOR WHAT? Did u reactivate the service for new tenants of that house, now you are charging me? Get yourself together and rectify your S...T please. You are a leading company in this land, how can you let this happen. You making a bad name for yourselves.

0
Replies (1)
Telkom
Telkom's reply12 Jul 2015, 09:19
Official
Hello rothmajam,

Thank you for contacting us.

We sincerely apologise for the inconvenience caused.
Your reference number is SM124880.
Your query has been escalated to our billing department and feedback will follow soon.

Regards
Noleen
Telkom Social Media Team

Best regards,