Getting ahold of Telkom agents is proving impossible

Telkom has changed their telephone menu options. I have been circling for 2 days on their menu and I cannot get through to speak to an agent. Their WhatsApp line also does not have all the menu options. And when I request their bot so I speak to an agent they want my number, and when I type 072 it prompts for a correct SA number, and when I type +2772 it says I need a 10 digit number. So all in all, I cannot speak to an agent.