Get your stories straight Telkom!

Got home after a weekend away to find our D-link ADSL line not working. Logged the fault. No problem. Case number ***2. Couldn't see any progress so I phoned yesterday and was on hold so long my airtime cut out. Bought more and called again. Was assured that the fault would be sorted out by 10:30 today and we would receive an SMS and if it weren't, we would receive a call so someone could come to our house to look at the problem. All sounded fine. Of course 10:30 came and went so I phoned now and was just told that no technician has even been assigned to our problem and absolutely nothing has been done???? What exactly are we paying for???? And what kind of ******* service and lies are we being fed?! Get your story straight and sort it out! How can I get two COMPLETELY different stories a day apart???? "It's almost done" versus "we've done ****** all"?? Seriously??