Get your act together TELKOM!!!

Good day, I have been on a telkom cellphone contract for a little over a year. Recently, I have not been able to receive calls, browse the Internet and have not received my monthly data, minutes and sms’s. Upon enquiring with Telkom, I was told that My account was in arrears. I disputed that and enquired again, to which i was then told that my account was in fact not in arrears, their system had a problem which caused my payment to bounce and that it would be fixed emmidiately. Four days later, my simcard is still not working, which has caused a great deal of upset and stress as I run an online business (which requires me to have a working phone).