get your act together

Dear telkom, you behave like a rich spoilt stupid brat. You lack service and dont care about your clients. As i write this report, i am holding on for 1h46min. I have been sent from dept to dept and am now fed up. Are your staff so stupid that they cannot handle a query or at the least transfer me to the correct department the 1st time. I have been transfered from 1 department to the next and back to the same departments. I have a query regarding my telkom account, can someone with a BRAIN handle this pls.