Get Telkom to put my ADSL Line in the Holding Pool

I Have spend over an hour on the phone now to get my ADSL line in the Holding pool so that I can transfer the line to MWEB. I have spoken with at least 5 persons at the call centers and they have no clue what I want, they just transfer you to the next person who also have no clue. Telkom please get your people trained in what services you have.<br> <br> Telkom phone me on my cell and lets discuss when my adsl line will be put in the Holding Pool, because your call center staff have no clue. <br> I hope this happens today 4 Jan 2016.