Get billed for no service

<p>Our ladline has been out of order since June 2016. With many reference numbers they noyify the fault has been restored, only to lodge the same fault again. No repair to the phoneline has been made. A not working line has been suspended and Telkom demand a payment, via sms. Contacting them using options does not get me anywhere. No real person to talk to. The other half of the numbers I found listed on the internet does not exist when I call. Chatting to an agent on line is very bad also. Holded for 14 min before someone rep****. I rep**** back, second reply from them was the same as the first. Replying again they cut me off due to no response, whirlst typing the next response. I have left a contact number on their site to request a call back ( more than once), but they never do call back. An issue cannot be resolved using a automated machine. That machine can only do what its programmed to do. No communication from Telkom agents and no assistance from offices. If Telkom go back on their own recordings and itemised billing system for my account, they will see that hardly any calls where made for the whole of 2016. out of that 12 months the phone has maybe worked for 3 or 4 months all together if that much ( taking it in days and not even monthly). It is really pathetic and frustrating trying to get an matter sorted out without the assistance of a real life human being. Its almost me talking to a wall and waiting for an answer. My experience with Telkom is so bad that I am at a dead end street with no more options left. They do not return calls, if they can't help they cut you off on the online chat, half of the numbers does not work and the other half you have to choose options relating to the call and then at the end also cut you off anyway. I know I am not the only one with this problem, and I am not the first and defnitely wont be the last to complain. But seems like Telkom enjoy getting bad feedback on their surveys, and a kick like an addict out of bad reveiws and poor performances. It really is a pity that as far as lanlines go, they have no compitition, because if they had, I am 100% sure they would have had a 1% client base at the moment, and by saying that i am being nice. </p>