Get a Contract at your own risk. Worst Service in the industry

My account has been locked for over 2 weeks although all my payments are up to date and have always been. I am so frustrated by the poor service from Telkom. I can't receive or make calls. I have been to numerous branches numerous times. I call the 081 number almost everyday but I am still without service. No one has even bothered to get back to me with an update. I have been CC'ed in emails that are never responded to. I pay my bills diligently but I get no service at all.