Generic responses to valid issues

We as a company run the majority of our business through Telkom. We have landlines, cellphone contracts, adsl and suppose to be connected in a business circle.<br> <br> We have now several times raised issues with regards to<br> 1: Business circle numbers being charged and minutes on cellphones being deducted for calls within the circle<br> 2. Our completely unlimited contract continuously telling us we have run out of minutes (As Telkom apparently doesn't understand the definition of \completely unlimited"as per law and CPA.<br> 3. Cellphone outgoing calls getting cut off before the minutes have run out (Cut out last month at 206 min with calls in business circle included while contract is 250 min contract)<br> <br> We are having no joy with the representative in our area who continuously furnish us generic responses without addresses our complaints in detail. <br> <br> If someone at Telkom is interested in our business"