Generic response - no contact

Posted a complaint last week about a contract issue. Received the same generic answer from Telkom referring me to a reference number (SM160338) which actually gave me a little bit of hope. I also phoned Telkom and lodged a case (which when I followed up on at a store was found to be documented incorrectly). I am still waiting for a response from both of these.<br> <br> All I wanted to do was upgrade my account to get a bit of extra data but due to the incompetence of a Telkom employee last year entering me into 24 month contract after explicitly assuring me it would be month to month, this has really turned into a nightmare experience.