General Poor, uninformed and downright lazy service.

1. Phone call to service centre for which i hold for 10 minutes and then I am put on hold to no avail, the response i get is non conclusive and I am put on hold again for another 30 minutes. 2. iPhone is under warranty and has a hardware issue. After explaining to telkom employees that I cannot switch FMIP off because of the very same hardware issue they guarantee that I will receive a phone call in order to get hold of my access information so they may continue to repair the phone - needless to say this call has not taken place. So why was this offer made at Telkom Greenstone? 3. Apple will charge R5000.00 to repair this phone for which I have 13 months still to pay but for that price I could get a new phone. By the time Telkom pull their fingers out of their backsides my warranty will have been over.

Money *****ing company this. I have had it. Customer service in stores is shocking. Call centre professionalism is non existent, I feel like I am dealing with matric learners who needed extra money for December.

Managers, CEOs and the rest should be ashamed. you can outlay hundreds of thousands of rands in advertising and make things look pretty but your contact with the customer matters the most and it is disgusting at the moment. I literally feel sick thinking about the lack of professionalism Telkom possesses.

Shame on you, telkom.