kB
kathleen B
1 reviews | Active since Apr 2015
06 Jul 2017, 07:05
General incompetence regarding technical issue
<p>I have had intermittant internet for a month.</p> <p>Everytime I call them, I am assigned a new fault number for the same issue which has STIL not bee fixed. They claim that previous faults have been "resolved" and ticket closed (then why am I still phoning with same problem??? 3 technicians have come to my house. They have made various claims about what the issue is, but have failed to sort. The last one said my router is faulty & I need a new one. So I have a new one and the problem is still there...no internet again. They keep telling me they are going to charge me for call outs - but as they have not fixed anything relating to the problem - why must I pay? The proble is at the exchange - maybe a port issue - but the technicians aren't qualified enough to resolve & blame routers to ISP's...everything but taking the responsibility themselves. SHAME ON YOU TELKOM - my money is good enough .....surely you need to perform at some point?</p>
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Replies (3)
Telkom's replyOfficial
07 Jul 2017, 14:41Hi kathleenbasson,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
Telkom's reply07 Jul 2017, 14:41
Official
Hi kathleenbasson,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
kB
kathleen B's updateReviewer Update
07 Jul 2017, 15:48Don't apologize - just get it sorted.
I'm beyond the stage of being nice to Telkom.
I am now sitting with a R1000 new router as well as a IT specialists bill for R1000 - I will charge telkom R2000 for that - as it was not necessary - the technician was WRONG
kB
kathleen B's update07 Jul 2017, 15:48
Reviewer Update
Don't apologize - just get it sorted.
I'm beyond the stage of being nice to Telkom.
I am now sitting with a R1000 new router as well as a IT specialists bill for R1000 - I will charge telkom R2000 for that - as it was not necessary - the technician was WRONG
kB
kathleen B's updateReviewer Update
08 Jul 2017, 12:49So I receive a SMS today to say my fault "resolved". But I still have NO internet .my ISP says no telkom connection . So i phone call centre .i have no fault no.as it's been closed .she contacts the technician who says he's still to look at what my fault is ...the same one who came around 2weeks ago .so how is it legal to close a case that you admit you haven't even worked on .Basically Telkom is *****ing my money ...
kB
kathleen B's update08 Jul 2017, 12:49
Reviewer Update
So I receive a SMS today to say my fault "resolved". But I still have NO internet .my ISP says no telkom connection . So i phone call centre .i have no fault no.as it's been closed .she contacts the technician who says he's still to look at what my fault is ...the same one who came around 2weeks ago .so how is it legal to close a case that you admit you haven't even worked on .Basically Telkom is *****ing my money ...