MH
Massyn H

1 reviews | Active since Dec 2014

11 Jan 2016, 08:58

General bad attitude

I drove to the nearest branch from my house, being Cresta. The lady at Cresta informed me that they don't have Xbox Ones in stock. This lady informs me that the Telkom shop in Greenstone Mall has the specific Xbox in stock. So I drive the 32km to Greenstone to get the deal. Upon arrival, the queue snakes through the shop and only 3 people are working at the counter. It takes me an hour to get to the front. Finally I reach Mr Ngweny (assumed from his mail address). First he tells me they don't have stock. He goes and checks and confirms they don't have stock. He then goes and checks again but now they have the Xbox in stock but they don't have the LTE router in stock. Then he goes and checks again but now they have the wrong Xbox in stock but they do have the router? How can your stock situation change so rapidly in 15min? And then this guy tells me that I have to e-mail him several times because he will forget to talk to his manager?<br> <br> Shocking service! This Telkom employee had a bad attitude and generally did not want to help me. Telkom better get stock and give me this deal before the special ends. I will not let this go! Telkom wil hear from me on an hourly basis until I get it

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Replies (1)
Telkom
Telkom's reply11 Jan 2016, 09:37
Official
Hello MVH1209,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the store manager for further assistance.
Your reference number is SM185687.

We apologize for any inconvenience caused.

Regards,
Busi
Telkom Social Media Team
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