Geez ... Telkom

Hi Telkom

My online reference number is TON ********** 3001. I have had the WORST online experience with you guys ever your customer service is pathetic. Every time I call the system is "apparently down". Now to get to the point, I did an online order on the 13th September 2018, and to date I have had no correspondence from you at all aside from the numerous times I have called and chatted on your online service. You debited my account on the 19th of this month under the same reference number and I have had no correspondence since. So tell me TELKOM priding yourselves on the best mobile service, what is going on with my order or when can I have a refund. Next point of concern, I chatted to a lady on the online service called Shanaaz Abrahams, after expressing my concerns decided not to respond and kept me hanging for about 20 minutes. I again logged in and this time chatted to Thobeka and after telling her my problem and who I spoke to she also left me hanging. To me personally and coming from the customer service industry, was never trained to leave a client hanging and with no solutions, clearly your agents need more training on how to deal with all types of client. TELKOM assistance please.