PL
Peter L

1 reviews | Active since Feb 2014

29 Jul 2015, 09:53

GATVOL with Telkom incompetence

This is the 3rd time going through this. i have a land line and ADSL with Telkom, due to slow and intermittant speed i moved my data over to MWEB. when i try and cancel the DATA side, TELKOM cancels my ADSL line. this is a MISSION to get re instated, as the call centre can not understand how to seperate the two services. the last call explaining in detail NOT to cancel the ADSL resulted in my land line and adsl line being shut off. it took Telkom a week to get my line up again, this lasted for a whole halve a day, and it is off again now. i use my cell data to hotspot my laptop, i had to buy extra data, i have to use my cell to call the useless call centre, of which i was cut off again this morning, i mean guys when are you going to sort out your business??? <br> <br> Waiting a week to get a line up? i am refusing to pay for the down time, as i have to incur huge cell costs to try and run my business. Your service is NOT up to what is required in todays market. i will be looking around for alternatives, as I have had enough of incompetence. Some advise to prospectives, THINK VERY HARD BEFORE COMMITTING

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Replies (1)
Telkom
Telkom's reply29 Jul 2015, 10:16
Official
Hello PeterLornaLouw,

Thank you for bringing this matter to our attention.

Kindly be advised that we are currently investigating your line issue and we will revert back to you with feedback.

Your Social Media reference number is SM129517.

We sincerely apologise for the inconvenience caused.

Regards
Tebogo M
Telkom Social Media Team
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