GATVOL WITH TELKOM!! CAN'T ANYONE DO THEIR JOB PROPERLY?????

So the line cancellation from 9 January 2018 continues...... On 13 April after escalating and resubmitting forms at the George branch for the 7TH TIME I received an sms from Telkom stating the following "Dear Customer, Cancellation of ADSL line: ********** 471, Ref ********** 87A. Please take note this has been actioned. Regards Telkom" On 14 April 08:22 I received a call from the consultant Sibo, whom I dealt with on Friday to say that my cancellation had been done....AMAZING!!! However this was short lived as on 16 April I found out that only the data portion had been cancelled when I called the call centre when my internet light stopped burning at 12:00 on 15 April. I took it that my line was in the Openserve holding pool as originally requested in January only to find out from my new ISP that this was NOT THE CASE!!! This meant another trip to the Mall and 2hrs in Telkom to sort this out. On 19 April I received the following SMS "Dear Customer, Migration of ********** 471 has been completed. Ref: ********** 19A. Please take note of the 22 day notice period from 2018/04/19. Regards Telkom" I contacted my new ISP immediately and they came back to me to say that "line is still active with Telkom". I went back to Telkom who told me to get the new ISP consultant to contact them. This has gone backwards and forwards on the 20th and today 23rd and still nothing. After numerous calls again to the Telkom call centre this morning I eventually requeted to speak to a Supervisor at 10:57, I was put through to Nomi Mti, email ********** who said she would see what she could do to get someone to help. I held on the line and listened to converations and office chatter while waiting for her to come back to me. Eventually I heard her typing on her keyboard and then at 11:43 the call ended automatically without her coming back to me with any feedback. I immediately sent her an email requesting feedback on the migration issue before close of business today 24 April and have received no response.

Can someone please get back to me on this issue and what the hold up is!!!!!

To say that I am GATVOL is an understatement. I just hope that my outstanding billing disputes are NOT going to be the same hassle!!!