GATVOL WITH TELKOM
IM REALLY GATVOL with Telkom, This complaint was logged on the 30th August 2019 until today this matter has still not been dealt. The phone is still the same ever since .I phoned Telkom on the 22/10/2019 to follow up on the request as Telkom did not phone to sort this out, I spoke to a SineNhlanhla Thabete(Teamleader) who advised me that the notes on your system from the technical dept states that they contacted us and did trouble shooting with us which is a lie because no one phoned us, she advised that she will escalate the matter to the Manager in charge Alesandro to contact me the next day(23/10/0019) @ 9, he never phoned me, I phoned the call Centre again after 11 to speak to this Alesandro that was supposed to contact me but he was unavailable and I then to Zama Bhengu(Team leader) who also apologized and advised that she will also escalate to Alesandro and call me back to find out if I was phoned, until this day she never phoned me, I phoned the call Centre again and requested to speak to Alesandro and was again advised that he is not available but I must speak to another Team Leader(Clifford Masilo Mohale) who also apologized but still not phone call from the so said Manager, he advised he will also escalate. I was so tired and ****ed off because Telkom is just useless by promising to call me back but none of the above people phoned me back, on the 24th Priscilla from the technical team phone me to make arrangements for the technicians to come to my place to check the tower etc, appointment was for today @ 9, no one phoned me, Phoned the number *** to find out where the technician was(AGAIN I HAD TO PHONE AND FOLLOW UP)she phoned the technician and told me that he can only make it for 11 or 11:30(MY SATURDAY WASTED WAITING FOR TELKOM)@ 13:16 I AGAIN PHONED PRISCILLA to find out where the technician was, to my concern she advise that the technician was there he phone my husband on *** and couldn’t get hold of him, ROUND OF APPLAUSE TO TELKOM FOR PHONING ON THE NUMBER THAT IS AFFECTED, I said to her that my number is on the case why would they phone on that number but they phoned my number to make arrangements…..She phone me back to make another appointment for Monday…IM SORRY TELKOM, U CAN SEND THE TECHNICIANS TO MY PLACE TO FETCH THE PHONE THAT HASN’T BEEN WORKING SINCE AUGUST, REFUND ME AND CANCEL MY CONTRACT BECAUSE WE MERELY JUST A NUMBER TO YOU AND NOT A CUSTOMER…YOU EVEN HAVE THE NERVE TO STILL SEND US EMAILS TO SAY OUR CONTRACTS ARE DUE FOR AN UPGRADE, U CAN SHOVE UR UPGRADES, PLEASE JUST CANCEL THE CONTRACT, REFUND US, I SED TO LOVE TELKOM THAT I EVEN HAD MY FAMILY MEMBERS PORTED OVER BUT I LOST MY CONFIDENCE IN YOU AND YOUR STAFF………………