1 reviews | Active since Apr 2015
GATVOL VAN TELKOM ADSL
For the first year of my ADSL contract (Sep 2017 to Sep 2018) I had no issues at all with my line, connected to the internet without any buffering when streaming etc. Then the nightmare began! The wifi connected perfectly fine, the problem was connecting to the internet. I reported this problem to their "Tech Support" call centre, they log a fault, the technician says my D-Link router is faulty, the CanalWalk store "Tech" also confirmed that the route was faulty. I then purchased a new router but when I connected it, there was barely enough of an internet connection to even configure the new router. Telkom then realized they ****ed up on their end by not "Updating" certain settings between their systems and my "LAN". Their technician (The only competent tech throughout part of the nightmare) then reconfigured some connection in my complex and everything worked quite fine and guess what, your *********** prior technicians both misdiagnosed my immaculate initial router as a faulty one, *** PRAATIE!!! Today, the 01/10/2019 I'm sitting with exactly the same issue all of a sudden. Telkom is even making it impossible for me to terminate my service via that "MyTelkom" *** platform. Whenever I log into "MyTelkom" their records states that my "Registration is incomplete" and provides absolutely ZERO option to complete my "Registration" in order to terminate. You people are ****ing up a reputable name, no wonder your customer attrition is as high as it is.
