GATVOL - PATHETIC SERVICE FROM TELKOM

Telkom - the most pathetic service received!! Telkom sales department called me sometime in October last year and sold me an upgrade on my line to a 10 MB line.

Since the upgrade I have been experiencing slow connectivity and had to constantly call the fault logging department. Finally in March a tech came out to to see what the issue was and he discovered that my line was not changed and that it was still being capped at a 3 MB line. I called in to have it changed and then had to log a call with the billing department to credit my account. I have logged the call in March and its now July and nothing has been done. Every single time that I call in, all they say is that they will escalate it to their supervisor and nothing happens. I now refuse to pay account until my account is credited!

Then the cherry on top - last week apparently in my area the cables were ****** and it will take a while for them to sort it out, so I had to go into one of the walk in centres to get an Integrated sim card so that we could at least use the wifi. After standing in the line forever, the consultant had no clue as to what I was talking about and I was told to come in the next day and he will find out and have the sim ready. I went back in on the Saturday to discover that he does not work on Saturday and then to be told that I cannot get a card as their systems are down.

I went in again yesterday, very annoyed and was told the same **** that the systems were down and I should come back again - REALLY!!

I then asked the consultant as to who can I escalate my query in terms of my account and she tells me that they cannot help and I should phone the billing department....

That leaves me to questions - why the hell are there so many walk in centres and the cannot help with jack ****!!!!

I am cancelling and moving over to Neotel!