Gatvol of *****kom

Here's the story....

Story #1 My two year internet contract with Telkom was coming to an end in December of 2017. I sent through a cancellation letter in November of 2017 as it takes a month for them to terminate the contract. I paid my December subscription as I was instructed to do. (When I signed my contract in 2015 I requested to be debited, I was only debited once in two years and had to pay manually every month for the other 23 months as they never carried out my request). Anyway, I was debited again in January, and then again in March AFTER the contract was supposed to be cancelled. They have not paid me back for the money that was debited from my account for those two months, nor have the paid back the deposit I paid when I signed the contact in 2015. I have logged a call every month since January, I have been into the Cresta store every month since January and I keep getting the same response... "Your refund will be effected in 5 working days". 6 Months later and I still don't have my money. I have had enough!

Story #2 My Cellphone contract was due for an upgrade , The sales company contacted me and sold me a "black Friday" deal and I signed a deal. Telkom is now debting R50 more than I agreed to every month. I have been fighting this battle every month since January, and again... no resolution. Essentially my money is been ******.